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      Frequently asked questions

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       General
      
  • Do you match competitors pricing?
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  • Do you inspect each order before it is shipped?
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  • Do you collect sales tax?
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  • What payment options can I use?
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  • What order options can I use? Do I have to pay online?
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  • Can I change my order placed on-line?
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  • How fast can you get my order to me?
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  • Return Policy- Damaged Product
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  • I am looking for a specific item or finish from one of the brands available on VidaVici.com but I can't find it on the site. Is there any way to "special order" items?
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  • Pricing Errors
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  • What are Your Privacy Policies?
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  • Do you accept international orders?
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  • Why do you have some items that are shown in your store, but then you have to call about them instead of ordering them directly from the web site?
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  • How does the Wish List on your web site work?
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  • How do you pronounce VidaVici?
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  • Free Shipping Policy
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  • Return Policy
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  • "Special Order/Custom Item" Returns/Cancellations
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  • What is a Special Order/Custom Item?
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  • Water Heater Returns/Cancellations
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           Shipping
          
  • Can I bill shipping to a third party?
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  • How do you ship your products?
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  • Can I track my order after it has been shipped?
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  • What if my order is damaged in transit?
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  • Explain your Free Shipping Policy.
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  • Do you ship to P.O. Boxes?
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  • Do you have Free Shipping?
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  • Freight Line Free Shipping Service Option
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  • Freight Line Shipping Options

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